ICCBR-2001 Workshop on CBR in E-commerce 
	Vancouver BC, July 31, 2001


                     Call for Papers


        Electronic commerce is the process of electronically buying and
        selling goods, services and information, and the maintenance of
        all the relationships, both personal and organizational, required
        for an electronic marketplace to function. 

        CBR systems have achieved significant practical success in
        customer support and help desk operations -- critical
        e-commerce functions. More recently, product search,
        recommendation and configuration have been the target of
        research and commercial activity. 

        The purpose of this workshop is to bring together researchers
        from industry and academia who are applying case-based
        reasoning to all aspects of e-commerce. We hope to identify new
        emerging areas of CBR application within e-commerce, as well
        as facilitate the exchange of ideas.

        Topics of interest include: 

            Auctions 
            Brokering/Negotiation 
            Catalog search 
            Configurator systems 
            Customer relationship
            management 
            Customer support 


                                     Data mining 
                                     Knowledge management
                                     for e-commerce 
                                     Marketing 
                                     Recommender
                                     systems/Collaborative
                                     filtering 
                                     Sales strategies / Sales
                                     dialogs 
                                     Supply chain management 
                                     User Profiling 

        Sessions

        Emerging applications (10:15 - 12 noon)

            Papers for this session will be those that propose new
            technologies and new applications for CBR in e-commerce.
            Six 10 minute presentations each followed by 5 minutes of
            questions 
            15 minutes of discussion at the end of the session 
        Posters and Demos (1:00-2:30 pm) 

            The poster session will showcase existing and emerging
            applications. Presenters are encouraged, but not required to
            demonstrate their systems. 
        Business issues (2:45-4:15 pm)

            Panel discussion in which panelists discuss their
            experiences and the business issues involved in creating
            and deploying CBR systems in e-commerce. 
        Attendance is limited to 35 participants. Participants of the
        Workshop will be required to register for the main ICCBR
        conference. 

        We request two categories of paper submission: 

            Research papers: Reports on innovative technologies and
            applications of CBR in electronic commerce. (8 pages
            maximum) 
            Applications: Reports on deployed or prototype systems
            and experiences. 
            (3 pages maximum) 

        Submissions should be made in electronic form, postscript or pdf
        (preferred) in AAAI format. Authors are encouraged to use the
        macros for AAAI's double-column format (8-1/2 x 11).

        Submit papers by electronic mail to rburke@fullerton.edu.
        Please put CBR-EC in the Subject line of your message and name
        your file using the first author's last name.

        Chair

        Robin Burke
        Dept. of Information Systems and Decision Sciences
        California State University, Fullerton
        Langsdorf Hall 540
        Fullerton, CA 92834

        rburke@fullerton.edu
        (phone) 714-278-5513
        (fax) 714-278-5940
        Committee

        Ralph Bergmann University of Kaiserslautern, Germany 
        (bergmann@informatik.uni-kl.de) 

        Pádraig Cunningham Trinity College Dublin, Ireland 
        (padraig.cunningham@tcd.ie)

        Stefan Wess empolis, Germany 
        (Stefan.Wess@tecinno.com)

        11 May 2001
                                 Submission deadline
        10 June 2001 
                                 Notice of acceptance 
        30 June 2001 
                                 Final camera-ready copy
        31 July 2001 
                                 Workshop