CALL FOR PAPERS Workshop on Case-Based Reasoning Approaches for Process-Oriented Knowledge Management http://bpa.arizona.edu/~kurtf/iccbr/index.html July 31, 2001 in Vancouver, Canada in conjunction with the International Conference on Case-Based Reasoning (ICCBR '01) http://www.iccbr.org/iccbr01/index.html July 30 - August 2 Objective Case-based reasoning (CBR) has always epitomized knowledge reuse. Many of today's knowledge management systems, however, do not support knowledge reuse well because they target documents for reuse, rather than knowledge. Recent advances in CBR systems support such intelligent retrieval from mountains of documents. Due to increasing demands on organizations, such as shorter time- to-market cycles, it is no longer sufficient to support document retrieval - even intelligent document retrieval. Often the knowledge lies not in the document itself, but in the construction of the document. Last year's corporate annual report won't be useful as this year's annual report, but the people consulted, calculations performed and information gathering techniques will still be useful. Such contextual information needs to be made available as well, allowing similar artifacts to be created or improved more quickly. This contextual information is, in contrast to the knowledge describing the documents themselves (artifact- or document-oriented knowledge), process-oriented knowledge. Process knowledge describes why and how a given artifact was created or can be improved and applied. CBR systems by their nature support contextual retrieval, and are thus ideally suited to the management of process knowledge. Despite this natural fit, there are many open issues to be addressed: - Adequate representation of the process knowledge and the processe themselves - How to capture process knowledge (which is difficult, since it must often be inferred from the flow of communication) - How to overcome the "not invented here" syndrome The objective of this workshop is to discuss all aspects of process-oriented knowledge management using case-based reasoning technology. Topics of interest include (but are not limited to): - Representation formalisms for (business) processes along with their pros and cons in practice (T1) - Case structure for process knowledge (T2) - Techniques for capturing process knowledge on the fly (T3) - Techniques for maintaining and validating process knowledge (T4) - Techniques for distributing and utilizing process knowledge (T5) - Strategies for institutionalizing process-oriented knowledge management systems and programs (T6) - Integration of workflow and CBR systems (T7) - Experience from applications in practice: cost, benefits, lessons learned (T8) Participation in the Workshop All workshop participants must register for the conference, and the workshop is open to all registered participants of ICCBR'01. Attendance from representatives from industry and academic institutions is encouraged to stimulate the exchange of practical needs and research interests. For representatives from industry the workshop will offer the possibility of sharing experience and recent advances in this field. Representatives from academic institutions will gain insight into existing problems concerning the application of case-based corporate memories in practice. Submission Procedure and Format for Contributions Two types of submissions are encouraged: - Practice reports (up to 4 pages) reporting on existing knowledge management solutions. Practice reports should describe the implemented solution briefly along with lessons learned, planned further developments, and (if available) quantitative numbers indicating the impact of the implemented solution on the organization. - Research papers (up to 8 pages) reporting on new or emerging knowledge management solutions. Submit before May 11, 2001 using the on-line form at http://bpa.arizona.edu/~kurtf/iccbr/submit-paper-info.html in PDF (preferred) or Postscript in AAAI format. The camera ready format of the workshop papers is AAAI's double-column format on 8-1/2 x 11 inch paper (Word and LaTeX macros can be found at http://www.aaai.org/Publications/Author/macros-link.html). Review Process Papers will be reviewed by at least two reviewers from the program committee of the workshop. The papers will be reviewed wrt. the following criteria: originality, technical correctness and newness to the state of art and practice. Authors will receive feedback in the form of reviewers' comments. Workshop Chairs Kurt D. Fenstermacher Management Information Systems University of Arizona Tucson, AZ USA kurtf@bpa.arizona.edu Voice +1 (520) 621-4016 Fax +1 (520) 395-8237 Carsten Tautz tec:inno - empolis Knowledge Management Division Sauerwiesen 2 D-67661 Kaiserslautern Germany carsten.tautz@tecinno.com Voice +49 (0) 6301 606 430 Fax +49 (0) 6301 606 409 Program Committee Klaus-Dieter Althoff, Fraunhofer IESE, Germany Antonio Badia, University of Louisville, USA Brigitte Bartsch-Spörl, BSR Consulting, Germany Irma Beccera-Fernandez, Florida International University, USA Frank Bomarius, Fraunhofer IESE, Germany Stefan Decker, Stanford University, USA Frank Maurer, University of Calgary, Canada Wolfgang Mueller, FH Ludwigshafen, Germany Venky Shankararaman, University of Hertfordshire, United Kingdom Ralph Traphoener, tec:inno - empolis Knowledge Management Division, Germany Rosina Weber, University of Wyoming/Naval Research Laboratory, USA David Wilson, University College Dublin, Ireland Daniel Zang, University of Arizona, USA Important Dates 11 May 2001 Submission deadline for workshop papers 10 June 2001 Deadline for notice of acceptance 30 June 2001 Deadline for final camera-ready copies of workshop papers 31 July 2001 ICCBR'01 Workshops (parallel)